(+) It was very scenic and calm. The cottage was very private and secluded. The wifi was absolutely amazing. It was great value for money as the half board price was very reasonable. The reception /dining area was fantastic. The gardens and plants were well kept. The owner welcomed us warmly and was very kind and extremely honest. We were about to pay him more but he gave us back the excess.
(-) The room did not look homely and was really basic. The mattress was extremely stiff and the cottage was warm. There was a remote controlled fan but an air-conditioned room would have been so much more nicer. There is such great potential in the property that needs to be tapped. The open space and raised platform can be a location for a bbq or bar. Since the location is away from Ella town, this would really attract tourists.
(+) The bedroom and the bath were clean and comfortable. The staff were very courteous and accommodating.
(-) The breakfast area was open… And it was warm and humid even in the morning. Would have loved an air-conditioned breakfast space.
(+) The location and the staff was great. The building was brilliant and the garden outside was well-kept.
(-) There was no air-conditioning or even a fan in the room… And it got uncomfortably warm during the night. The cushions in the bed were not clean. The bathroom had a very horrible smell. The bathroom window was left uncovered – no curtain, blinds, or frosted glass whatsoever; and it was overlooked by an under construction house which made using the facilities even more uncomfortable. The towels were worn out and looked very old. The breakfast area could be improved with better furniture.
(+) The location was absolutely spectacular. The staff was prompt and courteous. The views from our fifth floor room were magnificent, and pictures cannot do it justice. We were upgraded without even asking for an upgrade. The breakfast was a good spread and varied both mornings. They catered for Halal food, which was a surprise. We forgot our iPhone 6s on a sun lounger on the 7th floor which was returned by the staff. The lake is a short walk away from the hotel and we even saw a deer on the way to the lake. Highly recommend this place.
(-) Our room was close to the bar and thus a bit noisy.